Dialer & Live Operations
Open the dialer and run campaigns with live controls.
What this covers
The Dialer is the live campaign interface for agent activity, campaign controls, and call handling context.
When to use this
Use this section when launching or operating active outbound campaigns.
Guides in this section
Open the Dialer and Eligibility Rules
Understand campaign and user conditions required to enter the dialer.
Agent and Campaign Controls
Operate live controls available in the dialer UI.
Current, Scheduled, and Wrapping Calls
Read live call panels and coordinate call progress.
Recording and Monitoring
Start and stop recording or monitor eligible calls.