Realtime Dashboards
Interpret live campaign and agent performance panels.
What this covers
Realtime Dashboards provide live campaign and agent metrics.
When to use this
Use this to monitor campaign execution and outcomes while calls are in progress.
Steps
- Open /dashboards from signed-in navigation.
- Select a campaign to view detailed metrics.
- Use dashboard actions to jump to Campaign or Dialer when intervention is needed.
Notes
- For first-call verification, beginners should check /calls first (single source of truth for per-call completion), then use dashboards for aggregate trends.
- Panels include totals, connected calls, unsuccessful calls, online agents, completion, outcome distribution, and top-five breakdowns.