Current, Scheduled, and Wrapping Calls
Read live call panels and coordinate call progress.
What this covers
Interpret the dialer panels for current calls, scheduled calls, connected calls, and wrapping calls.
When to use this
Use this while supervising live campaign execution.
Steps
- Use current-call details to track active call context.
- Use scheduled/connected panels to monitor queue and throughput.
- Use wrapping panels to track calls waiting for completion outcomes.