Glossary
Definitions for SmartDialTech terms used in documentation.
What this covers
Use this glossary to keep SmartDialTech terminology consistent across training and operations.
When to use this
Use this whenever labels are unclear or teams use inconsistent naming.
Important fields and options
Application
Configuration container for provider/Twilio setup, users, and campaigns.
Campaign
Outbound calling setup connected to an Application and its calls/users.
Call List
CSV upload used to create scheduled outbound calls.
Dialer
Live campaign interface with agent/campaign controls and call panels.
Wrap Up
Completion step requiring a Call Outcome selection.
Call Outcome
Wrap Up outcome value: Neutral, Positive, or Negative.
Realtime Dashboards
Campaign-level live metrics and outcomes pages.