Agent and Campaign Controls
Operate live controls available in the dialer UI.
What this covers
Use live dialer controls to manage agent readiness and campaign state while calling is in progress.
When to use this
Use this during active operations.
Steps
- Open the campaign dialer.
- Use agent pause/resume controls as needed.
- Use campaign pause/resume/cancel controls when allowed by your role and campaign state.
- Monitor activity panels for live status context.
Notes
- Control availability is role- and state-dependent.