Recording and Monitoring
Start and stop recording or monitor eligible calls.
What this covers
Use dialer call controls to start/stop recording or monitor calls when available.
When to use this
Use this when your process requires call review or oversight.
Steps
- Open an eligible call in dialer controls.
- Use Start Record / Stop Record or Monitor actions when shown.
- Review recordings later from call recordings or recordings list views.
Notes
- Provider availability and runtime setup can affect recording/monitoring behavior.