Calls, Wrap Up, and Recordings
Work call records, wrap up outcomes, and recording views.
What this covers
Calls section covers call list browsing, call details, cancellation rules, Wrap Up completion, and recordings access.
When to use this
Use this section after dialer usage begins and calls require review or completion updates.
Guides in this section
Call List and Call Details
Find calls and review individual call information.
Cancel Call Rules
Cancel calls only when state rules allow it.
Wrap Up Outcomes, Tags, and Notes
Complete calls with outcomes and optional annotations.
View Recordings
Open recording views when provider recordings are available.