Open the Dialer and Eligibility Rules
Understand campaign and user conditions required to enter the dialer.
What this covers
Open the dialer only when campaign and user conditions pass eligibility checks from /campaigns .
When to use this
Use this before troubleshooting dialer entry errors.
Before you start
- Application is active.
- Campaign direction is outbound.
- Campaign state is running or paused (both are dialer-eligible).
- You are not already connected to another dialer campaign.
Steps
- Open /campaigns , open campaign details, and use the dialer action.
- If state is not eligible, use campaign status controls to set the campaign to `Running` or `Paused` and retry.
- If you were previously connected elsewhere, close that dialer session/tab and retry after disconnect propagates.
Validation and common errors
- Entry can fail with messages such as: "Not Found", "Dialer runs only outbound campaigns.", "Campaign is not running.", or "You are already connected to a dialer Campaign."
- The message "Campaign is not running." is a generic ineligible-state message; practically, both Running and Paused states are accepted.
Notes
- If eligibility still fails after status changes, refresh campaign details and confirm the updated state is persisted before retrying dialer open.