View Recordings

Open recording views when provider recordings are available.

What this covers

View recordings linked to calls when provider recording IDs are available.

When to use this

Use this for call reviews, QA, or coaching follow-up.

Steps

  1. Open a call and use the recordings action.
  2. Review available provider recordings.
  3. Use the Recordings list to find recordings across campaigns.

Validation and common errors

  • Calls with no provider recording SID can show: "Call has no recordings."

Related guides

Recording and Monitoring Call List and Call Details