Troubleshoot Dialer and Calls
Handle dialer-entry errors and call-state restrictions.
What this covers
Resolve dialer entry failures and call-state action restrictions.
When to use this
Use this when users cannot enter dialer, cancel calls, or complete expected call actions.
Steps
- Check Application active state and campaign direction/state for dialer eligibility.
- Ensure the user is not already connected to another dialer campaign.
- For cancellation issues, verify the call is not final and not waiting in Wrap Up.
Validation and common errors
- Dialer messages may include: "Dialer runs only outbound campaigns.", "Campaign is not running.", and "You are already connected to a dialer Campaign."
- Call state messages may include: "Call is already with a final status." and "Please close the call by submitting the "Wrap Up" form."