Troubleshoot Campaigns and Call Lists

Fix campaign setup and CSV import validation problems.

What this covers

Fix campaign setup and CSV import blockers.

When to use this

Use this when campaign create/upload flows do not complete successfully.

Steps

  1. Confirm campaign required fields are completed and at least one agent is assigned.
  2. If CSV upload fails, confirm file type/size and campaign edit permission.
  3. Fix row-level validation errors, then re-upload.

Validation and common errors

  • Possible messages include: "Please upload a valid CSV file.", "You don't have permission to edit this campaign.", and "Campaign cannot be in a final state."

Related guides

Create a Campaign CSV Import Validation Errors